TERMS & CONDITIONS

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean Bianca Home Private Limited, its franchisor, affiliates and partners.

Introduction:

www.biancahome.com  ("Website") is an Internet based content and e-commerce portal operated by Bianca Home LLP , a company incorporated under the laws of India. 
Use of the website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time.

User Account, Password, and Security:

You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to

(a) Immediately notify Bianca of any unauthorized use of your password or account or any other breach of security, and

(b) Ensure that you exit from your account at the end of each session. Bianca cannot and will not be liable for any loss or damage arising from your failure to comply with this.

Services Offered:

Bianca provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise such as home furnishing e, decoration and appliances from various home brands (collectively, "Products"). Upon placing an order, Bianca shall ship the product to you and be entitled to its payment for the Services.

Contents Posted on Site

We are responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted (collectively, "Content") to Bianca and websites managed, operated or licensed by Bianca. Bianca will be the worldwide and perpetual owner of all Content. Bianca shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or existing or hereafter devised, including the creation of derivative works that may include Content you provide. You agree that the Content may be used by Bianca, consistent with our Privacy Policy and Rules of Conduct on Site, and you are not entitled to any payment or other compensation for such use.

Privacy Policy:

The User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of Bianca. The user further consents that the terms and contents of such Privacy Policy are acceptable to him/her.

Limited User:

The User agrees and undertakes not to reverse engineer, modify , copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Bianca's name is stated as the source and prior written permission of Bianca is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

User Conduct and Rules:

You may not post, distribute, or reproduce in any way any copyrighted material, trademarks or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. 
Bianca may review, edit, reject, refuse to post and/or delete any Content. Bianca may also review, edit, reject, refuse to post and/or delete Content that violates the Terms or which might be offensive, illegal or that might violate the rights, harm or threaten the safety of another person.
Any information provided by you shall not be misleading in any way. 
You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:--is offensive such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; harasses or advocates harassment of another person; 
--involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; 
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous; 
infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number)or rights of publicity]; 
--promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files; 
contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); 
--provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; 
--provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; 
contains video, photographs, or images of another person

(a) Age 18 or older without his or her express written consent and permission, or

(b) Those of any minor (regardless of whether you have consent from the minor or his or her legal guardian). 


--Tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; 
engages in commercial activities and/or sales without Bianca’s prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout these terms, Bianca’s "prior written consent" means a communication coming from Bianca’s legal department, specifically in response to your request, and specifically addressing the activity or conduct for which you seek authorization; 
--solicits gambling or engages in any gambling activity which Bianca, in its sole discretion, believes is or could be construed as being illegal; solicits gambling or engages in any gambling activity which Bianca, in its sole discretion, believes is or could be construed as being illegal; 
contains viruses, time bombs, Trojan horses, cancelbots, worms or other harmful or deleterious components or devices; 
--interferes with another user's use and enjoyment of the Sites or any other individual's use and enjoyment of similar services; or 
--refers to any website or URL that, in the sole discretion of Bianca, contains material that is inappropriate for the Sites, contains content that would be prohibited on the Sites, or violates the letter or spirit of these Terms of Use.

You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Sites, including without limitation, collecting usernames and/or email addresses and/or other information of registered members by electronic or other means for any purpose including sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding your authorized access.

You may not engage in advertising to, or solicitation of, other users through the Sites to buy or sell any products or services, including, but not limited to, products or services related to the Sites. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Sites. It is also a violation of these Terms to use any information obtained from the Sites in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the Sites without their prior explicit consent. In order to protect our users from such advertising or solicitation, Bianca reserves the right to restrict the number of messages or emails which a user may send to other users in any defined period to a number which Bianca deems appropriate in its sole discretion.

You understand that Bianca has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Sites, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Bianca shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Sites.

It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be exposed to such offensive or obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. Bianca does not approve of such unauthorized uses but by using the Sites you acknowledge and agree that Bianca is not responsible for the use of any personal information. Please carefully select the type of information that you disclose or share with others on the Sites.
Bianca shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

User Warranty and Representation:

The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Bianca. The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by Bianca.

Exactness Not Guaranteed:

Bianca hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size charts of respective brands etc. In this instance you agree that a representative from Bianca will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 10 days of it being sent to you. Bianca may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.

Intellectual Property Rights:

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Bianca owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to Bianca without obtaining authorization from Bianca.
Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various Service. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links to Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of Bianca or the Website and Bianca is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Bianca is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Bianca is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Bianca or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer of Warranties/Limitation Of Liability:

Bianca has endeavored to ensure that all the information on the Website is correct, but Bianca neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Bianca be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall Bianca be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Bianca shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Bianca's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Indemnification:

You agree to indemnify, defend and hold harmless Bianca from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Bianca that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Pricing:

Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at Bianca’s discretion.

Shipping:

Title and risk of loss for all products ordered by you shall pass on to you upon Bianca's shipment to the shipping carrier.

Termination:

Bianca may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms. If you or Bianca terminates your use of the Website or any Service, Bianca may delete any content or other materials relating to your use of the Service and Bianca will have no liability to you or any third party for doing so.

You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

Headings:

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

Interpretation of Number and Genders:

The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

Severability:

If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Bianca does not review the contents in any way before they appear on the Website. Bianca does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to info@biancahome.in

What we do about Mispricing’s ?

Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.

Disclaimer:

It is the customer's responsibility to login earlier if they want to avail better products or styles because Bianca sales are "first come, first served". The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.

The terms and conditions for such Contest shall be separately available on the Site. In the event of any conflict between these T&C and the terms and conditions pertaining to any Contest, such terms and conditions shall prevail.

Miscellaneous :

Bianca may modify the terms herein contained at any time. Such modifications shall be communicated by email and shall be binding on you. Bianca may modify the terms herein contained at any time. All disputes relating to these terms and any supplies made by Bianca to you shall be governed by the laws of India without reference to its conflict of laws principles and is subject to the exclusive jurisdiction of the courts in New Delhi. 
Bianca’s opinion on all issues pertaining to the interpretation of these Terms shall be final and binding on you. 
Bianca is subject to existing laws and legal process and nothing contained in these Terms is in derogation of Bianca’s right and obligation to comply with the Law or governmental, court and requests of enforcement agencies. 
If any part of these terms are held to be invalid or unenforceable including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and is nevertheless valid and enforceable and the remainder of these terms shall continue in effect. 
You may not assign any rights or obligations against Bianca without Bianca's prior written consent. Bianca reserves the right to transfer any right or obligation against you upon notice to you. Upon such assignment, the assignee shall be bound by the Terms in the same manner as Bianca and Bianca shall cease to have any liability to you. 
Bianca shall not be responsible for any delay or deficiency due to any force majeure events such natural disasters, acts of terrorism, civil labour strife, labour and transportation strikes.

 

PRIVACY POLICY

We highly value the trust you place in Bianca. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our privacy policy.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Data we collect

We collect your personal identifiable information (name, email address, name, phone number, etc.) when you set up a free account with Bianca. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration.

We do use your contact information to send you offers based on your previous orders and your interests.

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.

Cookies

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Bianca places both permanent and temporary cookies in your computer's hard drive. Bianca's cookies do not contain any of your personally identifiable information.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Bianca and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our site links to other websites that may collect personally identifiable information about you. Bianca is not responsible for the privacy practices or the content of those linked websites.

Security

To protect against the loss, misuse and alteration of the information under our control, we have in place physical, electronic and managerial procedures. Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Opting out of Communications

Bianca provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all Bianca lists and newsletters, please login to your account at www.biancahome.com and edit your Newsletter Subscriptions.

Advertising

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Questions

Questions regarding this statement should be directed to the following address: info@biancahome.in

RETURNS & EXCHANGES

We at Bianca strive to make your shopping experience seamless, enjoyable, and stress-free, and therefore try our best to ensure that every product you order is in top condition before it leaves our warehouse. However, at times things are beyond our control and thus we offer the following return policy.

Items can be returned if :

  1. The product is damaged, defective or has any other problem
    In such a case, we will replace the product for you free of cost. You need to only inform us within 24 hours of receiving the product, and we will schedule a pick up, and replace the product as soon as possible. In order to successfully complete this process and get your replacement product, you will need to get in touch with Customer Care and follow the terms and conditions mentioned below. In case the product is out of stock or is irreplaceable, we will offer you store credit or refund depending on the product.
  1. You are not satisfied with product
    If for some reason you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions. To avail this policy, please contact our Customer Care within 7 working days of receiving the product and follow the terms and conditions to receive your store credit/refund. While we are happy to provide our services and initiate the pick-up, we request that the shipping costs for the return be borne by the customer. You can either use our pre-approved couriers to dispatch the shipment yourself or you can ask us to initiate the pickup in which case, the shipping costs will be deducted from your refund.
  1. Order cancellation
    For orders that are cancelled before they have left our warehouse, we will issue a full refund. However if it is already in transit, we cannot cancel the order.

Items cannot be returned if

  1. They are custom made
  2. They were purchased from Sale

TERMS AND CONDITIONS:

The customer is required to return the item with its original packing including all codes, accessories, manuals, warranty cards, etc. Multi-item packs cannot be returned separately, they should be packed in their original packing. The item should be unused, unwashed, unworn and have its original tags.

The product return process from the customer has to be started within 7 days after confirmation from us that the replacement is being processed. Once your return request has been placed, it usually takes about 2 or 3 working days to organize a pickup and about 5-6 days for delivery to our warehouse. In case you are shipping the product back on your own (if instructed), the delivery time would depend on your chosen courier.

We will provide instructions to contact our logistics partner and agree on a pick up time. In some areas where a pickup cannot be arranged, we will request you to ship the item using a pre-approved provider with a tracking mechanism (i.e.: AWB Delivery Confirmation).

  • If you are shipping the goods on your own we recommend shipping your item back with some sort of tracking (ie: AWB Delivery Confirmation) as we are not responsible for lost or stolen packages. When we receive your return package, we will inspect your item to confirm that it is unused and in original packaging. Only then will we issue your refund, store credit, or exchange. We will send an email to you upon receipt for your records.
  • Once we receive your package, our Quality Assurance team will verify and record the details of the damage/ defect and confirm the replacement. We reserve the final right to accept/reject the replacement request based on the condition of the item received from you.
  • We reserve the right to refuse items that have been used.
  • Store credits may be offered as an option as per our policy. They can be used for any item on Bianca and will remain valid for 365 days from the date of issue. However it is not transferable to another person.

Refund Policy:

From the time your return is approved by our Quality Assurance team as per policy, your refund would be processed and credited to your Bianca online shopping account (store credit) within 7 working days.

Customer Care:

-  You can get in touch with us by writing to us at info@biancahome.in

If you do not receive your purchased merchandise within 12 working days of your original order, please contact us immediately

Guidelines for Requesting a Refund, Credit, or Exchange:

- Your request must include the order number, item number, and date of purchase

- Your request must include a specific description of the problem with your item

- Please note in your correspondence if you wish to exchange for another item or store credit.

ORDERING & SHIPPING

Ordering & Shipping

We will ship your order using the fastest, safest, and the most reliable method possible, to provide you the best delivery experience. We have tied up with the reputed courier companies, such as Fedex, Aramaex, Delhivery , to ensure safe and timely delivery of your orders. Bianca provides free delivery on all items if your total order value is Rs. 500 or more (inclusive of taxes) else, a delivery charge of Rs.100 will be charged on your order.

Delivery Time-frames

  • Standard products: For standard items, you will receive your order within 5-10 working days from date of order, depending on the location of the delivery. These products will be shipped via air courier.
  • Heavy Products: For heavy items, you will receive your order within 7-12 working days from the date of order, depending on the location of the delivery. These products will be shipped via surface shipping.

Note: Certain products  have longer than usual delivery times, as some states requires additional paperwork or entry permits which needs to be provided by the customer post that only orders can be shipped.

Tracking Your Order

Customer will get an email on registered id notifying dispatch details of the order including courier partner details and the tracking number. We encourage you to track your order   online on the courier company’s website. Most courier companies provide an estimated delivery date also. Be sure to contact us if anything seems unusual with the progress of the shipment.

If for some reason, your order has not been received within the specified timeframe and cannot be tracked with the information provided, please contact us at info@biancahome.in